| Time | Topic |
|---|---|
| 8:00 - 9:00 | Registration |
| 9:00 - 9:15 | Welcome Address from Hotel ICON and IDeaS |
| 9:15 - 9:40 |
Exploring the Future of Online Travel in Asia Pacific
Speaker: Ting Huang, Analyst, Euromonitor International |
| 9:45 - 10:30 | Panel Discussion – Smart Technology for Smart Hotels Serving Smart Guests
Panelists: Richard Hatter, General Manager, Hotel ICON Howard Tse, Master Principal Consultant, Oracle Nick Jeffery, Vice President of Sales and Account Management, Asia Pacific, Sabre Hospitality Solutions Lauren Hall, CEO & Founder, iVvy
Moderator: Rachel Grier, Managing Director, Asia Pacific, IDeaS Revenue Solutions |
| 10:30 - 11:00 | Morning Break |
| 11:00 - 11:25 |
Marketing Opportunities in Hospitality on Mobile
Speaker: Ephraim Lam, Agency Partner, Facebook |
| 11:25 - 12:00 |
Innovation in Travel Marketing to Get More Direct Bookings
Speaker: Antony Yiu, Digital Specialist |
| 12:00 - 1:15 | Networking Lunch |
| 1:15 - 2:00 | Panel Discussion: The Ongoing Disruptions in Travel Distribution
Panelists: Estella Hale, Chief Product Evangelist, SHR Boon Sian Chai, Senior Director of Market Management, Expedia Kim Ong, VP of Strategic Sales & Account Management Asia Pacific, FASTBOOKING Amit Peshawaria, Director of Business Development, Australia, New Zealand, and Pacific, OTA Insight
Moderator: Peisi Chen, Regional Director of Sales, IDeaS Revenue Solutions |
| 2:00 - 2:20 |
7 P's of Revenue and Marketing
Speaker: Rachel Grier, Managing Director Asia Pacific, IDeaS Revenue Solutions |
| 2:20 - 2:40 |
Case Study: How Hotel ICON use IDeaS G3 RMS software to improve the performance of higher room categories.
Speaker: Patrick Sin, Director of Sales, Marketing and Revenue Management, Hotel ICON |
| 2:40 - 3:10 | Afternoon Break |
| 3:10 - 3:30 | Artificial Intelligence – What Does it Really Mean to Hotels?
Artificial intelligence (AI) – such as machine learning, voice activation, chatbots, facial recognition, natural language processing, and robotics – drives innovation in a wide range of industries.
Speaker: Dennis Leung, Director of Presales, SAS Institute |
| 3:30 - 4:15 | Panel: Millennial Guests - Are We Really Ready?
Panelists: Kenneth Yong, General Manager, The Salisbury - YMCA of Hong Kong Gan Hup Tan, Assistant Vice President of Marketing, brand owner LYF, The Ascott Limited Amanda Wantono, Elite Management Trainee, School of Hotel and Tourism Management, The Hong Kong Polytechnic University Matthew Kum, Assistant Guest and Public Relations Manager, Hotel ICON
Moderator: Trishe Goh, Lead Digital Strategy, Happy Marketer |
| 4:15 - 4:30 | Closing Remarks |
| 4:30 - 5:30 |
Networking Cocktail Reception
Pool lounge, 9th floor, Hotel ICON |