Your Desk!

The global hospitality industry is headed into unchartered territory, but hoteliers must march onward with heads held high.

Join us for a session featuring our team of experts who have been in the trenches with our APAC clients and understand first-hand the challenges you face. We will look at the actions you can take right now to become more proactive and resilient, gain competitive advantage and get your hotel Ready for Revenue.

  • Explore the industry’s biggest challenges prior to pandemic and how these have changed
  • Learn what hoteliers currently focus on and how they prepare for the ‘new normal’
  • Understand why revenue management is now more important than ever
  • Discover what IDeaS has been doing to support existing clients during the pandemic
  • Hear what hoteliers should expect from a revenue management system during periods of low or no demand


Tracy Dong

Senior Advisor, Asia Pacific, IDeaS Revenue Solutions

Tracy Dong is Senior Advisor of Asia Pacific region at IDeaS Revenue Solutions, a SAS Company, based in Singapore office. She worked for InterContinental Hotels Group and Far East Hospitality, both at corporate and property level, prior to joining IDeaS.

Tracy is focused on furthering Revenue Management education across the APAC region and has in-depth experience in data analytics, forecasting, pricing strategies and revenue management standard operating procedures development.

Murphy Mathew

Regional Solutions Engineer of APAC, IDeaS Revenue Solutions

Murphy Mathew is IDeaS’ regional solutions engineer for the Asia-Pacific region. Prior to IDeaS, he worked for Hyatt International with extensive experience in hotel operations and management.

At IDeaS, Murphy has been engaged in various roles over the years—from data analytics to client relations and client experience to client success. His current focus is working with hotels and chains in the APAC region to ensure they get the most from their systems. He works closely to align the hotel business practices and system capabilities for an effortless, efficient and successful revenue culture.

Ramesh Bindroo

Associate Regional Manager, CRM Team - Asia Pacific, IDeaS Revenue Solutions

Ramesh has nearly 17 years of hospitality experience with an extensive background in hotel operations, analytical skills and revenue management.

As an associate regional manager, Ramesh works closely with his team and directly with the clients in APAC and Middle-East region. With a mission to fully understand all client needs and goals, Ramesh and his team consistently helps clients achieve greater profitability with IDeaS’ leading revenue management solutions.

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